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Monitor customer contact employee's schedule adherence, staffing levels, and agent productivity. Accurately enters exceptions and time-off requests into the scheduling system. Produces or generates reports regarding contact center metrics such as service level, shrinkage, and AHT.

$79,000–$109,000/yr
US 3w PTO

Join Alcoa as a Trade Compliance Specialist and play a key role in ensuring our import/export operations meet U.S. and international trade regulations. This position supports day-to-day compliance activities, audits, and process improvements across North America. Serve as the primary contact for trade compliance in the U.S.